SHIPPING & RETURNS
SHIPPING POLICY
WineOclock.ie offers a nationwide delivery service through the use of DPD Couriers. Deliveries are typically made within 48 hours; however, we only guarantee a 96 hour service.
We operate a cut off at 12pm each day. Orders after that cut off point, will be processed the next day.
Deliveries do not take place on weekends, operating only Monday to Friday. For all orders placed between 12:00 Friday and Sunday, delivery will only take place on Tuesday.
Goods must be received by a person 18 years of age or older. Where any of the drivers are in doubt as to the age of the person receiving the goods, they reserve the right to request proof of age and / or retain the goods until they can be received by a person of or above the legal age to purchase alcohol.
Deliveries are made during business hours (usually between 9 AM and 5 PM) and somebody must be present to take delivery and sign for it. If no one over 18 is home at the time of delivery a slip will be left with the courier's contact number on it for you to arrange a convenient time to collect the wine at the Depot.
Please note we are unable to arrange for the courier to deliver wine outside business hours. If you think you (or the recipient) won't be home to accept the wine you can choose to have it delivered to a business address. It is mandatory that a contact number is provided for all delivery addresses.
At peak times, particularly Christmas, your wine may take longer to arrive so we do ask you to place your orders as early as possible to avoid disappointment.
Please contact us if you have not received your wine within four working days and we will track it for you.
If you do have any special requirements regarding delivery, please contact us and we will do our best to facilitate you.
RETURNS & EXCHANGE POLICY
If you would like to return or exchange your order, you have 30 days from the day you receive your order to do so. If you decide to return or exchange, please first contact wineoclockco@gmail.com or call us on +353 87 901 1527 to let us know that this is your intention and how you wish to do your return.
Orders can be returned to our warehouse:
Unit 15A U Store It
M50 Business Park,
Ballymount Road Upper
D12 HW6X
Ireland.
We will refund you any bottles returned to us that have not been opened and remain in a saleable condition on return.
When posting returns, suitable packaging must be used to ensure safe delivery. We suggest you retain your original delivery packing for this purpose.
CANCELLATIONS
You can cancel your order at any stage up to the point of dispatch at no charge. Simply contact us by phone on +353 87 901 1527 or email wineoclockco@gmail.com. When contacting us, please provide us with your order number, as per displayed on your order confirmation.
You are entitled to a cooling-off period of 7 working days, which begins on the day after you receive delivery of your order. During the cooling-off period, you may cancel your order for any reason. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 30 days. While we are more than happy to help if you wish to return goods that are not faulty or damaged, you will be responsible for any costs incurred in returning the goods.
LIMITATED WARRANTY
WineOclock.ie will use its reasonable skill and care in making sure that the Site is available to you on a continual basis. However, because of the number of sources from which WineOclock.ie obtains the content and because of the nature of the Internet, WineOclock.ie does not give you any other warranties. In particular, you should not take the accuracy or availability of the information for granted and WineOclock.ie makes no warranty that the Site is free from infection by viruses or anything else that has contaminating or destructive properties.
PRIVACY POLICY
WineOclock.ie is committed to protecting the privacy of those using our Site. The information that you provide about yourself to WineOclock.ie will only be used by WineOclock.ie in accordance with its Privacy Policy and Cookie Policy.
PROVISION OF WEB SITE SERVICE
The Site is owned and operated by WineOclock.ie whose registered office is at:
Office 24, 1 Cranford Centre, Stillorgan Road, Dublin 4, Ireland
General Email: wineoclockco@gmail.com
Office Telephone: +353 87 901 1527
OVER 18s
Goods must be received by a person 18 years of age or older. Where any of the drivers are in doubt as to the age of the person receiving the goods, they reserve the right to request proof of age and / or retain the goods until they can be received by a person of or above the legal age to purchase alcohol.
BREAKAGES
If your wine does not arrive to you in reasonable condition, you should notify us as soon as possible. If the wine is visibly damaged on delivery you should refuse delivery and request that the wine is returned to us and we will replace it free of charge when we are notified.
MINIMUM PURCHASE
Please note that the minimum purchase is 6 bottles.
LIMITATION OF LIABILITY
In respect of the Content that is available on the Site, WineOclock.ie will use its reasonable endeavours to resolve faults. You agree that WineOclock.ie will not be responsible for any losses you may incur as a result of your use or non-use of that Content.
AVAILABILITY
In the event the wines you have selected are not available, then we will substitute the ordered wine with a wine of similar or higher quality. Please note that current vintages are identified on the product page for that wine. Vintage change throughout the year depending on the winery and the region. We endeavour to keep abreast of these changes and will identify the new vintage on the product page.
To ensure no doubt we will fulfil each order with the vintage available at that time.
PURCHASES
The prices for goods displayed for sale on the Site are as displayed on the Site are in Euro and are inclusive of VAT and Duty at rates valid at the time of purchase. Additional charges which may include delivery fees will be highlighted at checkout.
We do not accept responsibility for typographical errors. Prices can change at any time without notice.
By completing and submitting the electronic order form on the site, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
By making that offer to purchase goods, you are also authorising WineOclock.ie and any payment processor used by the company to pre validate the Debit or Credit card presented for payment for the full value of the goods and related service charges contained in your basket. Your card will not be charged until the offer to purchase has been accepted by WineOclock.ie and the goods have been dispatched by us or 3rd parties acting on under our instruction.
We will confirm acceptance of your order by email. This confirmation will be sent to the email address you provide on your order details. Whether or not you receive an email, our acceptance of your order will create a legally binding contract between us.
We reserve the right not to supply you at our discretion.
CUSTOMER PROMISE ON SERVICE & QUALITY
If you are dissatisfied with our performance in anyway, please contact us immediately on +353 87 901 1527 or email wineoclockco@gmail.com
At WineOclock.ie we want you to be happy with our wines and service at all times and will endeavour to resolve any issues as swiftly as possible.
GENERAL
There is no specific time limit applying to your access and use of the site. However, WineOclock.ie reserve the right to suspend or terminate your access and use at anytime. It may exercise the right with or without notice.
You may not assign, sub-licence or otherwise transfer this Agreement or your rights of access to the Site. Failure by either party to exercise any right or remedy under this Agreement does not constitute a waiver of that right or remedy Irish law will apply to this Agreement and both you and WineOclock.ie agree to submit to the non-exclusive jurisdiction of the Irish Courts. All contracts that result from the use of this website are concluded in English. Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the Electronic Commerce Act, 2000, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000.
